Professional Summary
Certified Cloud Computing and Cybersecurity professional with over 25 years of hands-on experience in automotive systems, logistics, and public service. Strong foundations in cloud computing, cybersecurity, and system troubleshooting through recent DeVry University certifications. Experienced in providing technical assistance to 25+ users in a government environment, including hardware/software installation, user training, and compliance documentation. Skilled at diagnosing issues, maintaining secure access to databases, and supporting daily operations with minimal downtime. Known for adaptability, clear communication, and a proven ability to transfer problem-solving skills from automotive and public service roles into IT support. Seeking to contribute to organizations by delivering reliable, user-focused technical support and asset management.
Technical Skills
Infrastructure & Systems
- PC Hardware & Software Support
- Windows & Linux Operating Systems
- Virtualization: VMware, VirtualBox, Proxmox
- IT Asset Management
Cloud & Security
- AWS & Azure (IAM, EC2)
- Threat Detection & Incident Response
- Network Security Fundamentals
- Wireshark & Splunk
Networking & Tools
- TCP/IP, DNS, Firewalls, VPNs
- Microsoft Office Suite
- User Training & Support
- Compliance Documentation
Transferable Skills
- Troubleshooting & Diagnostics
- Inventory & Workflow Management
- Regulatory Compliance & Data Accuracy
- Customer Service & Communication
- Adaptability & Continuous Learning
- Team Collaboration & Project Coordination
Relevant Experience
- Provide technical assistance and support to 25+ DMV staff across multiple sections, both in-person and over the phone
- Assemble, install, configure, and troubleshoot PCs, printers, and peripheral equipment to ensure operational continuity
- Maintain secure access to motor vehicle databases, adhering to state/city regulations and data privacy standards
- Collaborate with IT teams and external vendors to resolve system errors and implement process improvements
- Manage IT assets and inventory, including procurement and invoice processing for hardware/software
- Deliver user training and guidance on system updates, compliance procedures, and application use
- Document technical issues and resolutions to support knowledge sharing and reproducible troubleshooting
- Supported batch processing systems and assisted with troubleshooting software errors
- Maintained accurate records and ensured compliance with financial and IT protocols
- Provided customer service and technical guidance to staff and the public
- Diagnosed and repaired complex mechanical/electrical systems, developing strong troubleshooting and diagnostic skills
- Managed inventory, workflow coordination, and compliance with safety standards
Education
- Focused on cloud infrastructure, IAM configuration, network security, threat detection, and incident response
- Completed hands-on labs using AWS, Azure, Wireshark, and Splunk
- Focused on cloud infrastructure, IAM configuration, network security, threat detection, and incident response
- Completed hands-on labs using AWS, Azure, Wireshark, and Splunk
- Specialized in automotive systems diagnostics and repair
Key Strengths
- Technical troubleshooting: Diagnosing and resolving hardware/software issues quickly and effectively
- User support & training: Providing clear instructions and mentoring staff on IT systems
- Asset management: Tracking, purchasing, and maintaining IT equipment and records
- Compliance & documentation: Ensuring secure, accurate, and regulatory-compliant IT operations
- Adaptability: Transitioning skills from mechanics and public service into IT environments